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Latest Publications

Complaints Management: How effective is your DHB’s complaints management system?
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Guide for Complainants: Health and Disability Commissioner's Investigation Process
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Latest Decisions

Nursing care of a patient with motor neurone disease.
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Oral biopsy swap, leading to unnecessary surgery.
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Commissioner's Articles

Of Culture, Leadership, and Quality
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Referrals trip up GPs and DHBs
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Consumers at the centre of services 

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