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An HDC and People First collaboration - The Code and Making a Complaint
The Health and Disability Commissioner (HDC) in
collaboration with People First
New Zealand - Ngā Tāngata Tuatahi has produced a new
video about the Code Health and Disability Services Consumers'
Rights ('the Code'). The video has been produced with people with
learning disability in mind. HDC recognises the importance of
presenting information about the Code in a range of formats, so
that it is accessible to everyone who accesses health and
This video, which stars People First New Zealand members,
discusses our health and disability rights and how to make a
complaint when we are unhappy with a health or disability service.
Understanding our rights, and knowing how and when to make a
complaint, is one way we can work to improve the quality of health
and disability services for all New Zealanders.
In April 2015, HDC, People First New Zealand, and the Nationwide
Advocacy Service came together in Nelson to film a video about the
Code, role playing examples of what our rights look like, and
talking about how to make a complaint.
Anyone who receives a health and disability service has
the right to make a complaint if they are not happy with the
quality of service they receive.
If you would like to make a complaint, click here for
more information, ring the Health and Disability Commissioner
on 0800 11 22 33, or email firstname.lastname@example.org
If you would like help from an Advocate click here for
more information, ring the Nationwide Advocacy Service on
0800 55 50 50, or email email@example.com