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An HDC and People First collaboration - The Code and Making a Complaint

The Health and Disability Commissioner (HDC) in collaboration with People First New Zealand - Ngā Tāngata Tuatahi has produced a new video about the Code Health and Disability Services Consumers' Rights ('the Code'). The video has been produced with people with learning disability in mind. HDC recognises the importance of presenting information about the Code in a range of formats, so that it is accessible to everyone who accesses health and disability services.

This video, which stars People First New Zealand members, discusses our health and disability rights and how to make a complaint when we are unhappy with a health or disability service. Understanding our rights, and knowing how and when to make a complaint, is one way we can work to improve the quality of health and disability services for all New Zealanders.



In April 2015, HDC, People First New Zealand, and the Nationwide Advocacy Service came together in Nelson to film a video about the Code, role playing examples of what our rights look like, and talking about how to make a complaint.

Anyone who receives a health and disability service has the right to make a complaint if they are not happy with the quality of service they receive.

If you would like to make a complaint, click here for more information, ring the Health and Disability Commissioner on 0800 11 22 33, or email

If you would like help from an Advocate click here for more information, ring the Nationwide Advocacy Service on 0800 55 50 50, or email


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