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Making a complaint

Introduction

Advocacy Support

Ways to Complain


 

 

Introduction

Making a complaint is an important way of improving the quality of services.

You have a right to make a complaint if you are not happy with the quality of service you receive, and the person you complain against has an obligation to take your concerns seriously and work towards improving the service.

It may be helpful for you to have an acknowledgement of what happened as well as an explanation and an apology. You may also find it helpful to hear what steps the provider will take to improve his or her service for the benefits of others.

Thus, making a complaint may help many people and may also lead to an overall improved service.

Therefore, you do not need to worry about repercussions of making a complaint. If you are concerned that the person or provider you want to complain about may trouble you later on, please feel free to call a local advocate who will provide you free, independent, and confidential service and support with your concerns. See the advocacy support section below for more details.

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Advocacy Support

Find an advocate in your area or get more information on advocacy services.

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Ways to Complain

There are a number of accessible ways to make a complaint.

You can call us to make a verbal complaint, or you can use our online complaint form, or you can post, fax, or email your complaint to us.

If you would like to send your complaint in writing, you may use on of the following complaint forms if you wish.

 

Read more about ways of making a complaint.