Tips for finding solutions
1 Be positive.
2 Be clear and stay focused.
3 Talk to the person in the service who can make the difference.
4 Ask what happened and why.
5 Think solutions, not just complaint.
6 Keep within your own experience of the problem.
7 Write down beforehand what you want to say. Include the list of issues and questions you want answered, in case you forget in the meeting.
8 Focus on a way forward.