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Making a Complaint

Making a complaint can be a difficult thing to do, especially if you're not sure of the best way to get your point across. We can help you to work out the best solution.

Generally, it's helpful to first raise your concerns with the provider, so you can try to resolve the complaint between yourselves. But sometimes this isn't possible, or you might not feel able to deal with it yourself. Health and Disability advocates are available to support you, the consumer, when you have a complaint. And they're free to use. You can find out more about advocates here.

Contacting an advocate

You can contact an advocate on 0800 555 050, by email at advocacy@hdc.org.nz, or by clicking here. Or if you want to complain directly to HDC, you can fill in an online complaint form.

Online complaint form

The complaint form will ask for all the details the Commissioner and his staff will need to assess your complaint. If you would like help to fill out the form, you can call a Complaints Assessor on 0800 11 22 33. Start filling out the online complaint form here.

Submit a complaint by mail or fax

If you would rather write your complaint in a letter, you can still use the online form as a guide for what information we need. Download the complaint form as a Word document or PDF.

Then you can:

Post your letter to PO Box 1791, Auckland 1140.
or
Fax your letter to 09 373 1061.

More information

Find out more about the Commissioner's process.

For information about other complaints resolution services go to www.complaintline.org.nz