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Making a Complaint
Making a complaint can be a difficult thing to do, especially if
you're not sure of the best way to get your point across. We can
help you to work out the best solution.
Generally, it's helpful to first raise your concerns with the
provider, so you can try to resolve the complaint between
yourselves. But sometimes this isn't possible, or you might not
feel able to deal with it yourself.
Health and Disability advocates are available to support you,
the consumer, when you have a complaint. And they're free to use.
You can find out more about
If you believe you have suffered an injury as a result of
treatment provided, you may also wish to contact ACC on 0800 101
996. ACC is the body responsible for providing no-fault
compensation for personal injury.
Contacting an advocate
You can contact an advocate on 0800 555 050, by email at email@example.com, or find
an advocate in your area by clicking here.
If you want to complain directly to HDC, you can do it in one of
the following ways:
1. Complete an online complaint form
The complaint form will ask for all the details the Commissioner
and his staff will need to assess your complaint.
filling out the online complaint form here.
If you have any questions about the online complaint form, you
can call a Complaints Assessor on 0800 11 22 33 or contact your
local advocate on 0800 55 50 50.
2. Submit a complaint by mail or fax
If you would rather send your complaint in writing, you can
download a complaint form in one of the following formats.
It is also
available as an easy-to-read version (with
document (1.3MB); PDF
If you would like help to fill out the form, you can contact
your local advocate on 0800 555 050.
Then you can:
Post the form to
Health and Disability Commissioner
PO Box 1791
Fax the form to (09) 373 1061;
Email the form to firstname.lastname@example.org
3. Make a verbal complaint
We encourage you to make a written complaint by using one of the
above methods. However, if you would rather talk to someone about
your complaint, you can contact your local advocate on 0800 555
Alternatively, you can call this Office on 0800 11 22 33 and
discuss your concerns with one of our Complaints Assessors.
4. Make a complaint using New Zealand Sign Language
If you wish to make a complaint using New Zealand Sign Language
(NZSL), please type a message "I wish to make a complaint using
NZSL" and either email it to us on email@example.com or text it to us on
027 485 7609 with your name and contact details. We can then
organise an interpreter (in discussion with you) to come to you and
record your complaint.
Free Fax: 0800 2 SUPPORT / 0800 2787 7678; or
Find out more about the Commissioner's process.
For information about other complaints resolution services go to