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HDC Conference 2017

Consent, Culture and the Consumer Experience

The conference was held at Te Papa Wellington on 13 November 2017.

Download the conference programme (PDF 448kb)

Download the conference programme (Docx 34kb)

HDC is pleased to announce the 2017 HDC Conference, Consent, Culture and the Consumer Experience
The conference will be held in Wellington on 13 November 2017.
We have a high calibre lineup of speakers for the conference and a mix of interesting and topical workshop sessions. The lineup includes Health and Disability Commissioner Anthony Hill, a panel discussing current issues in mental health and addictions services, and Dr David Galler speaking about Things that matter .
Download the conference programme here - (PDF and doc versions)
Registrations close on 31 October 2017. Register here. (link to registration form)  


View presentations

Of Patterns, Systems and Consumer Focus  (PDF 618kb)

Anthony Hill, Health and Disability Commissioner


Why Consumer Experience Matters and What Helps Create Good Experiences (PDF 4.8mb)

Gareth Parry, Partner at PwC


Panel: Current issues in Mental Health and Addiction Services in NZ

Kevin Allan, Mental Health Commissioner (PDF 248kb)

Dr Sue Hallwright, Health and Disability Strategist (PDF 257kb)

Shaun Robinson, Chief Executive, Mental Health Foundation (PDF 733kb)


The In-House Advisor Experience: Insights and Learnings (PDF 2.2mb)

Dr Dave Maplesden, HDC In-House Clinical Advisor


The Nationwide Health & Disability Advocacy Service: Resolution Between the Parties  (PDF 733kb)

Jessica Mills, Director of Advocacy

Randal Southee, Chairperson, National Advocacy Trust


Clinical Negligence and the Threshold for Professional Discipline (PDF 705kb)

Jane Herschell, Barrister


Patterns and Predictions: Analysis of Complaints Data (PDF 396kb)

Natasha Davidson, Senior Advisor - Research & Education

Jane King, Associate Commissioner, Legal


Things That Matter (PDF 6.6mb)

Dr David Galler, Intensive Care Specialist at Middlemore Hospital and Author

Health System Design and Disabled People (PDF 501kb)

Enabling Partnerships: Collaboration for Effective Access to Health Services

Dr Pauline Boyles, Senior Disability Advisor Capital and Coast DHB

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