Introduction
The role of the Health and Disability Commissioner is to promote and protect the rights of consumers as they are set out in the Code of Health and Disability Services' Consumers Rights. This is achieved not only by facilitating the resolution of complaints that people make when they have a problem with the service they receive, but also, and importantly, by educating consumers and providers about their rights and responsibilities when receiving a health or disability service.
This section of the website is being developed for the purpose of providing information that may be of interest to both consumers of health and disability services, and the providers of these services. Information will cover diverse issues, such as common problems encountered by people using particular services, how consumer rights are relevant in particular situations, and the implications of current health sector issues with regard to consumer rights. Information of interest to providers, such as the provision of informed consent in different circumstances, will also be included.
Cataract surgery: availability of public care
What do I need to know about "informed consent"?
What are investigations all about? An investigator's perspective
Receiving treatment from alternative health care providers
Improving communications for people with speaking and hearing impairments