Complaints Assessment Assistant | Kaiāwhina Aromatawai Amuamu

  • Join a skilled and passionate team
  • Excellent writing and communication skills required
  • Permanent part-time role would suit a university student studying law, health sciences, or similar
  • Auckland CBD location

Ko wai tātou | Who we are

The purpose of the Health and Disability Commissioner (HDC) is to promote and protect health and disability services consumers’ rights and to facilitate the fair and efficient resolution of complaints relating to infringement of those rights.

 Mō tēnei tūranga mahi | About this role

HDC is going through an exciting period of growth, this is an opportunity to join a skilled and passionate team that makes a real difference by helping to resolve complaints about consumer rights in the health and disability sector.

The Complaints Assessment Team is at the frontline of the Commissioner’s contact with the community. They respond to enquiries, receive and resolve complaints, and engage with key stakeholders and members of the public

The role of the Complaints Assessment Assistant is to help progress complaint files and draft legally sound, high quality correspondence to all parties.

Ko ngā mea ka hiahiatia e koe kia angitū te haere | What you'll need to be successful:

  • Excellent verbal and written communication skills, with a sensitive, empathetic approach.
  • Able to engage with complainants/ consumers on the phone, and in writing.
  • Proven ability to identify and solve problems
  • Ability to work autonomously.
  • Excellent organisational skills –able to manage time, set priorities and meet deadlines.
  • Methodical approach with strong attention to detail and accuracy.
  • Demonstrated ability to use IT systems.
  • Calm and professional approach, with the ability to work well under pressure and manage difficult subject matter.
  • Enthusiasm for working as part of a team - empathic and supportive of colleagues.
  • An understanding of, and interest in, the health and disability sector in New Zealand.
  • An understanding of the principles of the Treaty of Waitangi and the aims and aspirations of Māori.
  • Right to work in New Zealand

All applicants must complete the online HDC application form to be considered. Applications can be submitted via the button below. Your CV and Cover Letter can be attached within the application.

Click here to download the position description.

E-mail enquiries to  

Applications for this role close Friday 24 March 2023 at 5pm.

New employees and other workers

In accordance with the Public Sector Workforce Guidance for the Post-Winter COVID-19 Response, HDC expects new employees and other newly contracted workers who can be vaccinated are vaccinated, and those eligible for boosters receive them in a timely manner. HDC will provide education and support, as necessary, including time off to receive the vaccine and recover from any side effects.