Investigations Administrator

  • Experienced administrator
  • Auckland, full time
  • Strong relationship management and communication skills essential

Te Toihau Hauora, Hauātanga/the Health and Disability Commissioner (HDC) is the independent watchdog for people’s rights when using health and disability services, resolving complaints and working with providers to improve the health and disability system. 

We have an opportunity for an experienced administrator to join our professional, friendly and supportive organisation.

The principal role of the Investigations Administrator is to work closely with the Investigations Team providing general administrative support to a high caseload of complaints being investigated by an Investigator/Senior Investigator.

Ko ngā mea ka hiahiatia e koe kia angitū te haere | What you'll need to be successful: 

  • Proven organisational skills and ability to coordinate a diverse range of tasks and activities across a high caseload.
  • A demonstrated ability to use information technology, including databases and word processing packages (such as Microsoft Word and Excel as well as PDF platforms).
  • Experience in handling sensitive and confidential information including an understanding of the application of the Privacy Act 2020 and the Official Information Act 1982.
  • Outstanding written and oral communications skills, with experience in dealing with people from a wide cross-section of the community.
  • Can demonstrate effective relationship management and de-escalation skills in sometimes difficult situations.
  • A calm and professional approach with a sensitive and empathetic manner.
  • An awareness of the difficulties facing people who have a disability or special needs, as well as sensitivity to the values of other cultural and ethnic groups.
  • An understanding of, experience or interest in the health and disability sector or the ability to obtain such an understanding.
  • Knowledge and understanding of the Treaty of Waitangi and cultural competence in health or other relevant settings.
  • Ability to work effectively under minimal supervision.
  • Initiative and professionalism.
  • A team player.

If you're keen to see the direct impact that your contribution can have for the health and disability sector, this is your opportunity to see the positive outcomes first hand. Apply now if you're ready to make a difference.

All applicants must complete the online HDC application form to be considered. Applications can be submitted via the button below. 

Click here to download the position description.

E-mail enquiries to  

Applications for this role close Wednesday 7 December 2022 at 5pm.

New employees and other workers

In accordance with the Public Sector Workforce Guidance for the Post-Winter COVID-19 Response, HDC expects new employees and other newly contracted workers who can be vaccinated are vaccinated, and those eligible for boosters receive them in a timely manner. HDC will provide education and support, as necessary, including time off to receive the vaccine and recover from any side effects.