Team Leader, Investigations | Kaihautū Rōpū, Ngā Tūhuratanga

  • Full time, Auckland based
  • Strong analytical and communication skills essential
  • A law degree and/or a clinical background

Te Toihau Hauora, Hauātanga/the Health and Disability Commissioner promotes and protects the rights of health and disability services consumers and facilitates the fair and efficient resolution of complaints relating to infringement of those rights.

The Team Leader role is a mid-level manager that is responsible for managing a team of around ten. The Team Leader supports them to ensure that their work is high quality, timely, and meets targets. The Team Leader will mentor and support the team, liaise and ensure consistency with the other Investigation teams, and support the Investigations leadership team.

Investigators gather evidence relating to complaints, and work collaboratively with the legal team, Commissioner, Deputy Commissioners and Aged Care Commissioner in drafting investigation reports.

Ko ngā mea ka hiahiatia e koe kia angitū te haere | What you'll need to be successful:

  • Proven ability to manage, lead, and motivate colleagues/direct reports.
  • Experience with investigations, legal, and/or complaints resolutions processes
  • Ability to identify and resolve complex issues and deal with evidential difficulties
  • Strong written and oral communication skills, with demonstrated ability to accurately convey complex information in clear and simple language
  • Experience in managing a heavy caseload, producing high quality work, and consistently meeting deadlines
  • Experience in work-flow management and the ability to provide constructive, timely feedback and direction
  • Attention to detail, interpersonal skills, initiative, and professionalism
  • An appropriate tertiary qualification (health or law) and/or a clinical background
  • Knowledge of the Treaty of Waitangi and cultural competence in health or other relevant settings

If you're keen to see the direct impact that your contribution can have for the health and disability sector, this is your opportunity to see the positive outcomes first hand. Apply now if you're ready to make a difference.

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Applications for this role close Thursday 8 December 2022 at 5pm.


New employees and other workers

In accordance with the Public Sector Workforce Guidance for the Post-Winter COVID-19 Response, HDC expects new employees and other newly contracted workers who can be vaccinated are vaccinated, and those eligible for boosters receive them in a timely manner. HDC will provide education and support, as necessary, including time off to receive the vaccine and recover from any side effects.