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Your rights when receiving a health or disability service (poster - English)
Download Your rights when receiving a health or disability service (poster - English) (PDF 801Kb)
Your Rights when receiving a Health or Disability Service
You should be treated with respect. This includes respect for
your culture, values and beliefs, as well as your right to personal
No one should discriminate against you, pressure you into
something you do not want or take advantage of you in any way.
Dignity and Independence
Services should support you to live a dignified, independent
You have the right to be treated with care and skill, and to
receive services that refl ect your needs. All those involved in
your care should work together for you.
You have the right to be listened to, understood and receive
information in whatever way you need. When it is necessary and
practicable, an interpreter should be available.
You have the right to have your condition explained and to be
told what your choices are. This includes how long you may have to
wait, an estimate of any costs, and likely benefi ts and side
effects. You can ask any questions to help you to be fully
It's Your Decision
It is up to you to decide. You can say no or change your mind at
You have the right to have someone with you to give you support
in most circumstances.
Teaching and Research
All these rights also apply when taking part in teaching and
It is OK to complain - your complaints help improve service. It
must be easy for you to make a complaint, and it should not have an
adverse effect on the way you are treated.
If you need help, ask the person or organisation providing the
service. You can contact the local advocacy service on 0800 555 050
or the Health and Disability Commissioner on 0800 11 22 33
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