Ordering Resources
Health and Disability service providers are required to inform consumers of their rights under the Code of Rights. The Commissioner provides a range of publications that providers may choose to purchase instead of producing their own information. Orders can be made by mail or fax (see printable order form) or online (register new account).
A Guide To Your Order
Health and Disability Commissioner Publications
The following information is provided to help you decide which items are most appropriate for your service.
Your Rights When Receiving a Health or Disability Service - A3 leaflet
This leaflet lists the ten rights and provides an explanation of each right in plain English. It is a clear, concise guide aimed at the general consumer.
Code of Health and Disability Services Consumers' Rights - A3 leaflet
This leaflet contains the full Code of Rights regulation and suits consumers or providers who want a copy of the regulation as a precise specification of rights and obligations.
The above leaflets contain sufficient information to inform consumers of their rights.
A Consumer's Guide to the Health and Disability Commissioner - A3 leaflet
This leaflet explains the role of the Health and Disability Commissioner, what rights are covered, which services are covered, what a consumer should do if a provider has not complied with his or her rights, the complaints investigation process, and what can happen after the final opinion is released.
A Provider's Guide to the Health and Disability Commissioner - A3 leaflet
This leaflet explains the role of the Health and Disability Commissioner, what rights are covered, which services are covered, what providers should do if a consumer complains about their service, the complaints investigation process and what can happen after the final opinion is released.
The Health and Disability Commissioner gives permission for all leaflets to be photocopied or incorporated into an existing publication if this is a more economical option.
Pocket Cards
These simply list the rights in the Code, without any explanation, and are designed as a quick reference guide only.
Posters - A2
All posters list the ten rights and provide a brief explanation of each right. They are intended primarily to highlight the existence of rights and indicate that the rights apply when using your service. Note that the text at the bottom of the "Your Rights" posters states that a copy of the Code is available from the provider. If you are developing your own display material to inform consumers of rights, a statement similar to this should be included.
Advocacy Information
If you would like information on the advocacy service or you would like your local advocates to deliver a presentation please call 0800 11 22 33.
Charging Policy
Health and disability service providers are charged for the publications available from the Commissioner. Consumer organisations and individual consumers are not charged for the publications, unless they also operate as providers.