Ordering Resources
Health and Disability service providers are required to inform consumers of their rights under the Code of Rights. The Commissioner provides a range of publications that providers may choose to purchase instead of producing their own information. Orders can be made by mail or fax (see printable order form) or online (register new account).
A Guide To Your Order
The following information is provided to help you decide which items are most appropriate for your service.
Code of Health and Disability Services Consumers' Rights - A3 leaflet
This leaflet contains the full Code of Rights regulation and suits consumers or providers who want a copy of the regulation as a precise specification of rights and obligations.
Learning from Complaints Leaflets – A3 leaflet
This leaflet lists the rights of consumers when receiving health and disability services. It explains how consumers can make a complaint if they are unhappy with the service they have received, and why making a complaint is an important way of improving quality of services.
The above leaflets contain sufficient information to inform consumers of their rights.
Pocket Cards
These simply list the rights in the Code, without any explanation, and are designed as a quick reference guide only.
Posters - A2
All posters list the ten rights and provide a brief explanation of each right. They are intended primarily to highlight the existence of rights and indicate that the rights apply when using your service. Note that the text at the bottom of the "Your Rights" posters states that a copy of the Code is available from the provider. If you are developing your own display material to inform consumers of rights, a similar statement to this should be included.
Advocacy Information
If you would like information on the advocacy service or you would like your local advocates to deliver a presentation please call 0800 11 22 33.
Charging Policy
Health and disability service providers are charged for the publications available from the Commissioner, unless they operate as a charitable trust, in which case publications are free of charge. Consumer organisations and individual consumers are not charged for the publications, unless they also operate as providers.
The Health and Disability Commissioner gives permission for all leaflets to be photocopied or incorporated into an existing publication if this is a more economical option.