Case studies - Ngā mātai take

These case studies highlight the impact of our work and support the education of providers to drive systemic improvements to health and disability services in Aotearoa New Zealand.

Critical assessment vital when patients present on multiple occasions with the same symptoms

Forward planning and vigilance in medication management vital to ensure continuity and quality of care of older people

Appropriate systems for staff to correctly manage critically important medications vital for patient safety

Providing clear information to obtain informed consent vital before undertaking procedures

Medication brand changes: highlighting systemic issues with ongoing risks to consumers

Informed consent: making recommendations for change and bringing issues to the attention of a professional body

Culturally appropriate care: making recommendations and tailoring our approach to meet the needs of whanau

Mental health: referring a complaint to the advocacy process for support

Delays in care: referring a complaint to a provider to resolve directly with the consumer

Investigation: resident of community living home suffers burns

Investigation: escalation of care for rest-home resident with cardiac symptoms

Investigation: doctor’s failure to assess mental capacity of a dementia patient

Investigation: delayed assessment of suicidal woman

Director of Proceedings: proceedings filed by consent in the HRRT against the Department of Corrections regarding health care provided