Senior Quality Improvement Advisor | Kaitohutohu Matua Whakapiki Kounga

  • Join a skilled and committed team
  • Experience in quality improvement sought – preferably in the health and disability sector
  • Make a real difference
  • Auckland or Wellington CBD

Te Toihau Hauora, Hauātanga/the Health and Disability Commissioner (HDC) is the independent watchdog for people’s rights when using health and disability services, resolving complaints and working with providers to improve the health and disability system.  

The role involves providing advice within HDC on effective evidence-based recommendations to ensure that health and disability providers learn from complaints and reduce preventable harm. You will also be analysing provider responses to HDC’s recommendations to ensure they have been complied with, and undertaking trend analysis of recommendations made to identify areas of systemic concern. The successful candidate will participate in internal and external education; as well as maintain relationships with key stakeholders such as the Health Quality and Safety Commission and registration authorities. 

Ko ngā mea ka hiahiatia e koe kia angitū te haere | What you'll need to be successful:

  • Enthusiasm for, and a genuine interest in, the health and disability sector
  • Relevant work experience in quality improvement
  • Proven ability to identify and apply evidence and best practice
  • Excellent communication skills
  • Proven ability to analyse and interpret complex information
  • A relevant tertiary qualification
  • Knowledge of the Treaty of Waitangi and cultural competence in health or other relevant settings. 

A clinical background is desirable.

This is an opportunity for a talented Senior Advisor to join a skilled and committed team that makes a real difference by promoting and protecting consumer rights in the health and disability sector.

Apply now if you're ready to make a difference.

Download the position description here (.pdf 338KB). 

All applicants must complete the online HDC application form to be considered. Applications can be submitted via the button below. Your CV and Cover Letter can be attached within the application.

E-mail enquiries to

Applications for this role close 24 January 2022 at 5 pm.