The Code of Health and Disability Services Consumers’ Rights continues to apply to health and disability services under the COVID-19 Protection Framework (traffic light system). Health and disability services are focused on providing safe services during the pandemic.
We recognise that this may be a time of concern for consumers and providers. HDC will address complaints in a flexible and proportionate manner, ensuring that public health and safety risks are responded to while being mindful of pressures on providers due to COVID-19.
A range of issues relating to COVID-19 may arise. HDC is responsible for managing some of these, but others are outside HDC’s jurisdiction.
ContactsNational Freephone: 0800 11 22 33
Postal address: PO Box 1791, Auckland 1140
General enquiries email: firstname.lastname@example.org
Contacting us to lodge a new complaint
You can make a complaint to HDC at all levels of the traffic light system. We encourage you to submit your complaint online.
Documents can be lodged when making your complaint on our website, or by emailing email@example.com.
If you are unable to lodge a complaint on the website you can contact us on our enquiries line 0800 11 22 33 between 9.30am and 4.30pm, or call the independent nationwide Advocacy Service on 0800 555 050. Further information and live chat is available on the Advocacy Service’s website advocacy.org.nz.
We are continuing to assess and investigate complaints.
If you are responding to a complaint, please note that HDC has transitioned to a fully electronic process. We would appreciate if you could continue to send all correspondence via email to firstname.lastname@example.org