,,HDC REPORT

      ,H1L? @& ,4ABIL;Y ,COMMIS.N]
   ,TE ,TOIHAU ,HAUORA1 ,HAU_ATANGA4

     ,4ABL$ ,P'S ,EXP]I;ES ( ,H1L?
    ,S]VICES3 REPORT ON COMPLA9TS TO
                 ,,HDC

  ,? REPORT IS AB COMPLA9TS 4ABL$ P H
MADE TO ! ,H1L? & ,4ABIL;Y ,COMMIS.N]
"<,,HDC"> AB H1L? S]VICES4
  ,WE "K3

_4 ,AOTEAROA ,NEW ,Z1L&'S H1L? SY/EM IS
  "U A LOT ( PRESSURE4
_4 ,P 9 ! H1L? SY/EM "W H>D TO C>E =
  "EY"O & USUALLY D A V GD JOB4
_4 ,4ABL$ P USE H1L? S]VICES M (T5 ?AN
  NON-4ABL$ P
_4 ,"S 4ABL$ P H WORSE H1L? ?AN NON-
  4ABL$ P4

  ,P H ! "R TO GD H1L? C>E4 ,!Y %D 2
TR1T$ ) RESPECT & LI/5$ TO4           #A
              ,,HDC REPORT
  ,:5 ?+S G WR;G1 P H ! "R TO COMPLA94
,COMPLA9TS HELP U "U/& :AT NE$S TO
*ANGE4
  ,= ? REPORT1 WE LOOK$ AT ! COMPLA9TS
4ABL$ P & _! SUPPORT]S MADE TO ! ,,HDC
2T #BJBC & #BJBE4

    ,:AT COMPLA9TS TOLD U
  ,P :O COMPLA9$ TO ,,HDC AB H1L?
S]VICES SD3

_4 ,"S 4ABL$ P & _! SUPPORT]S 7 N LI/5$
  TO :5 !Y 7 RCVG H1L? C>E
_4 ,"S 4ABL$ P DID N GET H1L? S]VICES
  PROVID$ 9 ! "R WAY
_4 ,"S 4ABL$ P 7 RE/RA9$ :5 !Y 7 US+
  H1L? S]VICES
_4 ,"S T_ANGATA :AIKAHA ,M_AORI "<4ABL$
  ,M_AORI"> & ,D1F P DID N FEEL _!
  CULTURE OR LANGUAGE 0 RESPECT$ :5 !Y 7
  RCVG H1L? C>E
_4 ,"S 4ABL$ P DID N H A3ESSIBLE 9=MA;N
  :5 !Y NE$$ X
_4 ,"S 4ABL$ P 7 N SUPPORT$ TO MAKE   #B
              ,,HDC REPORT
  DECI.NS AB _! BODIES & _! H1L? C>E
_4 ,"S 4ABL$ P DID N GET ! 4ABIL;Y
  SUPPORT !Y NE$$ :ILE !Y 7 9 HOSPITAL
_4 ,"S M$ICAL /AFF DID N "K 5 AB "S
  TYPES ( 4ABIL;Y & "S 4ABL$ P DID N GET
  ! H1L? C>E !Y NE$$
_4 ,"S "Y 4ABL$ P & _! FAMILIES DID N
  GET ! 9=MA;N OR SUPPORT !Y NE$$ :ILE
  !Y 7 WAIT+ = A DIAGNOSIS4

    ,RECOMM5DA;NS
  ,WE ASSESS$ COMPLA9TS & MADE ! FOLL[+
RECOMM5DA;NS3

_4 ,H1L? ,,NZ %D CR1TE BETT] COMMUNICA;N
  TOOLS = M$ICAL /AFF TO USE 9
  HOSPITALS1 9CLUD+ 9 EM]G5CY & M5TAL
  H1L? S]VICES
_4 ,H1L? ,,NZ %D KEEP "W+ T[>DS /OPP+
  ALL RE/RA9T ( 4ABL$ P 9 HOSPITALS
_4 ,H1L? ,,NZ %D "W ) 4ABL$ P TO DEVELOP
  TRA9+ & GUID.E AB 4ABIL;Y = P :O "W 9
  H1L? S]VICES B ESPECIALLY = P :O "W 9
  EM]G5CY DE"P;TS & M5TAL H1L?        #C
              ,,HDC REPORT
  S]VICES4

  ,_M ( ! COMPLA9TS F 4ABL$ P AB H1L?
S]VICES AL M5;N$ H[ N HAV+ ! "R SUPPORT
A6ECTS _! H1L? C>E4
  ,WE RECOMM5D T ,H1L? ,,NZ & ,4ABIL;Y
,SUPPORT ,S]VICES "<,,DSS"> "W TGR ON
ISSUES ACR ! H1L? & 4ABIL;Y SY/EM1
9CLUD+3

_4 ,HELP+ P "U/& : ORGANISA;N PAYS = &
  PROVIDES 4ABIL;Y SUPPORT :5 4ABL$ P >E
  /AY+ 9 HOSPITAL
_4 ,MAK+ SURE T 4ABL$ P H ! "R 4ABIL;Y
  SUPPORT 9 PLACE :5 !Y >E R1DY TO L1VE
  HOSPITAL
_4 ,HELP+ P "U/& :AT SUPPORT 4ABL$ P C
  GET F H1L? & 4ABIL;Y AG5CIES
_4 ,COORD9AT+ C>E & SUPPORT = 4ABL$ P :O
  H DI6]5T H1L? & 4ABIL;Y 3DI;NS
_4 ,PROVID+ 9=MA;N & SUPPORT = "Y 4ABL$
  P & _! :_ANAU :ILE !Y WAIT = A
  DIAGNOSIS4
                                      #D
              ,,HDC REPORT
  ,H1L? ,,NZ & ,,DSS H TOLD U T !Y AGREE
) \R RECOMM5DA;NS4 ,WE W "W ) !M TO *ECK
!Y >E MAK+ PROGRESS ON \R RECOMM5DA;NS4

    ,= M 9=MA;N
  ,TO R1D ! FULL V].N ( ? REPORT3
HTTPS3_/_/T9YURL4COM_/,H1L?,EXP]I;ES,"
DISABIL;Y
  ,= 9=MA;N AB MAK+ A COMPLA9T TO ,,HDC3
HTTPS3_/_/T9YURL4COM_/,Y\R,"RS,,HDC

    ,3TACT ,,HDC
,EMAIL3 HDC@AHDC4ORG4NZ
,FREEPH"O3 #JHJJ #AA #BB #CC1 OP5
  ,MON"D-,FRI"D #H4CJ;AM-#EPM

  ,IF Y >E ,D1F1 H>D ( HE>+1 D1FBL1 OR
SPEE* IMPAIR$1 Y C USE ! ,NEW ,Z1L&
,RELAY ,S]VICE "<WWW4NZRELAY4CO4NZ"> &
3NECT TO #JI"CGC"AJFJ4



                                      #E
              ,,HDC REPORT

,PRODUC$ BY
,A3ESSIBLE ,=MATS ,S]VICE
,BL ,L[ ,VI.N ,,NZ
,AUCKL&1 ,NEW ,Z1L&


















                                      #F