,REVIEW ( ! ,CODE ( ,"RS & ! ,,HDC ,ACT

        ,PLA9 ,LANGUAGE ,SUMM>Y

               ,M>* #BJBE

                 ,,HDC
      ,H1L? & ,4ABIL;Y ,COMMIS.N]
    ,TE ,TOIHAU ,HAUORA1 ,HAU_ATANGA

           ,PRODUC$ #BJBE BY
       ,A3ESSIBLE ,=MATS ,S]VICE
,BL ,L[ ,VI.N ,,NZ1 ,AUCKL&1 ,NEW ,Z1L&











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             REVIEW HDC ACT

               ,9TRODUC;N

  ,! ,H1L? & ,4ABIL;Y ,COMMIS.N]
"<,,HDC"> PROTECTS & PROMOTES ! "RS ( P
:O USE H1L? & 4ABIL;Y S]VICES4 ,! ,CODE
( ,"RS TELLS P :AT \R "RS >E4 ,P C
COMPLA9 TO U AB H1L? & 4ABIL;Y S]VICES
IF !Y FEEL _! "RS HAV5'T BE5 RESPECT$4
  ,WE >E SEP>ATE F ! GOV]N;T & AL F H1L?
& 4ABIL;Y PROVID]S4 ,! ,,HDC ,ACT GIVES
U P[]S TO MAKE DECI.NS AB COMPLA9TS &
SP1K UP :5 ?+S H G"O WR;G4
  ,E FIVE YE>S WE M/ REVIEW ! ,CODE (
,"RS & ! ,,HDC ,ACT & RECOMM5D ANY
*ANGES TO ! ,M9I/] ( ,H1L?4
  ,? REPORT IS AB :AT WE HE>D DUR+ \R
REC5T REVIEW & :AT WE RECOMM5D$ TO !
,M9I/]4
  ,? IS A %ORT SUMM>Y ( ! REPORT4 ,Y C
F9D ! FULL REPORT "H3 REVIEW4HDC4ORG4NZ4
,Y C F9D \R 3TACT DETAILS "H3 WWW4HDC4"
ORG4NZ_/CONTACT-US_/4
  ,! ,M9I/] ( ,H1L? W R1D ! FULL      #B
             REVIEW HDC ACT
REPORT & DECIDE :E!R TO MAKE ANY *ANGES
TO ! ,CODE ( ,"RS OR ,,HDC'S ,ACT4 ,!
,M9I/] & ! GOV]N;T W DECIDE :AT ^?
*ANGES >E4

    ,AB ! REVIEW
  ,! REVIEW IS 2+ D"O TO MAKE ,,HDC & !
,CODE ( ,"RS "W BETT] = "EY"O4 ,WE ASK$
P :AT 0 "W+ & :AT 0 N "W+4

,P TOLD U TO3
_4 ,MAKE COMPLA9TS "W BETT] = "EY"O4
_4 ,MAKE ! ,ACT & ! ,CODE ( ,"RS "W
  BETT] = ,M_AORI4
_4 ,MAKE ! ,ACT & ! ,CODE ( ,"RS "W
  BETT] = T_ANGATA :AIKAHA _\ 4ABL$ P4

  ,! ,H1L? ,SELECT ,COMMITTEE AL ASK$ U
TO TALK TO P AB :AT !Y WD L TO HAPP5 :5
!Y 4AGREE ) ,,HDC'S DECI.NS4
  ,DUR+ ! REVIEW WE WANT$ TO MAKE SURE
WE HE>D F LOTS ( DI6]5T P & COMMUNITIES1
9CLUD+ ,M_AORI1 T_ANGATA :AIKAHA _\
4ABL$ P & ,PACIFIC PEOPLES4           #C
             REVIEW HDC ACT

,,HDC HE>D F A LOT ( P DUR+ ! REVIEW3
_4 #BEI WRITT5 SUBMIS.NS4
_4 #FJ SES.NS ONL9E & 9 P]SON4
_4 #G "W%OPS ) ,M_AORI1 T_ANGATA :AIKAHA
  _\ 4ABL$ P1 & ,PACIFIC PEOPLES4

        ,\R F9D+S & RECOMM5DA;NS

    ,:AT WE F.D
_4 ,! ,CODE ( ,"RS & ! ,,HDC ,ACT >E
    MO/LY "W+ WELL4
_4 ,P AGRE$ T "! >E SMALL *ANGES T WD
    MAKE ! ,CODE ( ,"RS & ! ,,HDC ,ACT
    "W BETT] = "EY"O4
_4 ,"S *ANGES TO ! ,CODE ( ,"RS &
    ,,HDC'S ,ACT %D 2 MADE AT ! SAME "T
    Z *ANGES TO O!R LAWS4 ,= EXAMPLE1 !
    REVIEW ( LAWS AB ADULT DECI.N-MAK+ &
    M5TAL H1L?4
_4 ,"! >E LOTS ( WAYS TO IMPROVE ! WAY
    WE "W )\T *ANG+ ! LAW4 ,WE WD NE$ M
    FUND+ TO MAKE "S ( ^! IMPROVE;TS4
_4 ,"! >E LOTS ( WAYS ! GOV]N;T CD    #D
             REVIEW HDC ACT
    MAKE ! H1L? & 4ABIL;Y SY/EM BETT] =
    ALL P1 = EXAMPLE3
  _4 MAK+ SURE M P "U/& SUPPORT$ DECI.N-
    MAK+
  _4 MAK+ SURE NEW TE*NOLOGY IS SAFE &
    A3ESSIBLE
  _4 GIV+ 4ABL$ P & _! FAMILY OR :_ANAU
    CLE> 9=MA;N AB :AT !Y C EXPECT F
    4ABIL;Y SUPPORT S]VICES
  _4 MAK+ X EASI] = P TO COMPLA9 OR GIVE
    FE$BACK AB 4ABIL;Y SUPPORT S]VICES4

              ,:AT WE HE>D

    ,MAK+ COMPLA9TS "W BETT] = "EY"O
,P TOLD U3

_4 ,RAIS+ A 3C]N OR MAK+ A COMPLA9T %D 2
    EASI] = P4
_4 ,"! >E A LOT ( R1SONS T P DON'T SP1K
    UP OR MAKE COMPLA9TS N[3
  _4 P DON'T "K T !Y >E ALL[$ TO SP1K UP
    OR MAKE COMPLA9TS
  _4 P DON'T "K H[ TO SP1K UP OR      #E
             REVIEW HDC ACT
    MAKE COMPLA9TS
  _4 P DON'T ?9K !Y W 2 TR1T$ FAIRLY IF
    !Y SP1K UP OR MAKE COMPLA9TS
  _4 P >E SC>$ !Y W 2 TR1T$ DI6]5TLY BY
    H1L? & 4ABIL;Y S]VICES IF !Y SP1K UP
    OR MAKE COMPLA9TS
  _4 P DON'T ?9K ?+S W GET BETT] IF !Y
    SP1K UP OR MAKE COMPLA9TS
  _4 "S P F9D MAK+ A COMPLA9T 3FUS+ OR
    COMPLICAT$4
_4 ,YR NE$S & CULTURE %D 2 RESPECT$ :5 Y
    MAKE A COMPLA9T4
_4 ,P %D H M SUPPORT TO MAKE A COMPLA9T4
_4 ,"EY"O AGREES COMPLA9TS %D 2 SORT$ \
    Z SOON Z POSSIBLE4 ,? 9CLUDES S]VICE
    PROVID]S4

    ,MAK+ ! ,CODE ( ,"RS & ! ,,HDC ,ACT
    "W BETT] = ,M@-AORI
,P TOLD U3
_4 ,RESPECT+ TE ,TIRITI O ,WAITANGI_\!
    ,TR1TY ( ,WAITANGI 9 ! ,CODE ( ,"RS
    & ! ,,HDC ,ACT W MAKE ?+S BETT] =
    "EY"O4                            #F
             REVIEW HDC ACT
_4 ,! ,CODE ( ,"RS %D PROTECT :AT IS
    IMPORTANT TO ,M_AORI4 ,TO MAKE ^!
    "RS R1L1 ,,HDC & O!RS NE$ TO3
  _4 ,"PN] ) ,M_AORI
  _4 ,MAKE SURE "S ( ,,HDC'S L1D]S >E
    EXP]TS 9 TE AO ,M_AORI
  _4 ,HELP S]VICE PROVID]S "U/& :AT !
    ,CODE ( ,"RS M1N = ,M_AORI4

    ,MAK+ ! ,CODE ( ,"RS & ! ,,HDC ,ACT
    "W BETT] = T_ANGATA :AIKAHA _\ 4ABL$
    P
,P TOLD U3
_4 ,H1L? & 4ABIL;Y 9=MA;N & S]VICES %D 2
    M A3ESSIBLE4
_4 ,P %D GET ! SUPPORT !Y NE$ TO MAKE
    DECI.NS4
_4 ,P WANT ,,HDC TO H M ( A FOCUS ON
    4ABIL;Y4
  _4 ,"S ( ,,HDC'S L1D]S NE$ TO 2
    EXP]TS 9 4ABIL;Y4
_4 ,T_ANGATA :AIKAHA_\DISABL$ P WANT TO
    "K : 4ABIL;Y S]VICES WE C HE>
    COMPLA9TS AB4                     #G
             REVIEW HDC ACT

    ,*ALL5G+ ,,HDC'S DECI.NS
,P TOLD U3
_4 ,P WANT TO 2 ABLE TO *ALL5GE ,,HDC'S
  DECI.NS IF !Y >E UNHAPPY4
_4 ,*ALL5G+ DECI.NS %D 2 EASY & MAKE P
  FEEL SAFE4
_4 ,MO/ P WANT$ TO 2 ABLE TO ASK A
  DI6]5T P]SON AT ,,HDC TO *ECK :E!R !
  DECI.N MADE AB _! COMPLA9T 0 FAIR4
_4 ,P 4AGRE$ AB :E!R ANO!R ORGANISA;N
  NE$$ TO *ECK :E!R ,,HDC'S DECI.N 0
  FAIR4
_4 ,"S P WORRI$ T ANY *ANGES WD SL[ D[N
  A COMPLA9T OR MAKE X UNFAIR4
_4 ,"S P ?"\ T ,,HDC *ANG+ H[ WE "W WD
  MAKE ! BI7E/ DI6];E4






                                      #H
             REVIEW HDC ACT

   ,! MA9 LAW *ANGES WE ASK$ ! ,M9I/]
                TO MAKE

    ,MAK+ ! COMPLA9TS PROCESS "W BETT] =
    "EY"O
,WE ASK$ ! ,M9I/] TO3
_4 ,*ANGE ! WAY ,,HDC & PROVID]S M/
    RESPOND TO COMPLA9TS1 = EXAMPLE1 BY
    2+ A3ESSIBLE4
_4 ,GIVE P ! "R TO3
  _4 SUPPORT TO MAKE COMPLA9TS OR RAISE
    3C]NS
  _4 2 TR1T$ FAIRLY IF !Y MAKE A
    COMPLA9T4
_4 ,GIVE ,,HDC M WAYS TO SORT \
    COMPLA9TS1 9CLUD+ WAYS T "W BETT] =
    ,M_AORI4

    ,MAK+ ! ,CODE ( ,"RS & ! ,,HDC ,ACT
    "W BETT] = ,M_AORI
,WE ASK$ ! ,M9I/] TO3
_4 ,GIVE P ! "R TO S]VICES T RESPECT
    TIKANGA                           #I
             REVIEW HDC ACT
_4 ,MAKE X CLE> H[ ! ,,HDC ,ACT RESPECTS
    TE ,TIRITI O ,WAITANGI _\ HE ,TR1TY
    ( ,WAITANGI1 = EXAMPLE3
  _4 ,,HDC M/ TALK TO ,M_AORI :5 DO+ A
    REVIEW ( ! ,ACT & ! ,CODE ( ,"RS
  _4 ,"S ( ,,HDC'S L1D]S M/ 2 EXP]TS 9
    TE AO ,M_AORI & TE ,TIRITI O
    ,WAITANGI _\ ! ,TR1TY (   ,WAITANGI

    ,MAK+ ! ,CODE ( ,"RS & ! ,,HDC ,ACT
    "W BETT] = T_ANGATA :AIKAHA _\ 4ABL$
    P
,WE ASK$ ! ,M9I/] TO3
_4 ,MAKE X CLE> T3
  _4 P H ! "R TO MAKE _! [N DECI.NS
  _4 P H ! "R TO SUPPORT TO MAKE DECI.NS
  _4 P H ! "R TO SUPPORT TO COMMUNICATE4
_4 ,"S ( ,,HDC'S L1D]S M/ 2 EXP]TS 9
    4ABIL;Y "RS4

    ,*ALL5G+ ,,HDC'S DECI.NS
,WE ASK$ ! ,M9I/] TO3
_4 ,LET P :O >E UNHAPPY ) ,,HDC'S DECI.N
  AB _! COMPLA9T GET "S"O ELSE AT    #AJ
             REVIEW HDC ACT
  ,,HDC TO *ECK IF ! DECI.N IS FAIR4

        ,:AT WE C D DI6]5TLY N[

,WE C MAKE *ANGES )\T *ANG+ ! LAW4 ,"S (
  ^! *ANGES >E3
_4 ,IMPROV+ H[ WE COMMUNICATE ) P4
_4 ,2+ M A3ESSIBLE4
_4 ,"W+ M CLOSELY ) ! ,ADVOCACY
    ,S]VICES4
_4 ,ASK+ ! CURR5T ,ADVOCACY ,S]VICE TO
    "W DI6]5TLY4 ,= EXAMPLE1 "W+ M
    CLOSELY ) COMMUN;Y L1D]S4
_4 ,MAK+ SURE WE "W WELL = "EY"O4
_4 ,TALK+ TO DI6]5T COMMUNITIES AB _!
    "RS4
_4 ,HE>+ F DI6]5T COMMUNITIES AB _!
    EXP]I;ES4
_4 ,GIV+ P & S]VICE PROVID]S M 9=MA;N
    AB3
  _4 ,P'S "R TO MAKE _! [N DECI.NS
  _4 ,P'S "R TO H SUPPORT TO MAKE
    DECI.NS
  _4 ,P'S "R TO H SUPPORT TO MAKE    #AA
             REVIEW HDC ACT
    COMPLA9TS
  _4 ,H[ TO MAKE "RS R1L = DI6]5T GR\PS
  _4 ,: 4ABIL;Y S]VICES WE C HE>
    COMPLA9TS AB4

  ,WE >E ALR MAK+ "S ( ^! *ANGES4

                 ,! ,5D















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