Monitoring & advocacy

The Mental Health Commissioner independently monitors and advocates for improvements to mental health and addiction services, under delegation from the Health and Disability Commissioner.

Monitoring activity

We monitor mental health and addiction services to identify issues, successes, and areas to improve, by:

  • Identifying themes and trends from:

    • complaints we receive about mental health and addiction services

    • information from key service performance indicators and significant reviews and reports.

  • Considering consumer and family experiences of mental health and addiction services through our Real Time Feedback survey tool, which is used by most DHBs and a number of non-government service providers.

  • Engaging with a range of sector stakeholders including consumer and family/whānau leaders, the Director of Mental Health and other Ministry of Health officials, the Health Quality and Safety Commission, District Health Boards, non-government organisations, professional leadership forums, and other agencies concerned with human rights including the Ombudsman, the Children's Commissioner and the Human Rights Commissioner.

Advocacy activity

We advocate for improvements to mental health and addiction services by:

  • Making decisions in relation to complaints about mental health and addiction services.
  • Providing independent comment and recommendations for service improvement at any level of the system where we identify the need for action, including to the Minister of Health, Ministry of Health, and mental health and addiction service funders, planners, and providers.
  • Preparing submissions on major legislative or policy initiatives in relation to mental health and addiction services.
  • Presenting and providing sector updates.