Using Healthcare Services in the Community

Knowing what is available to you in the community and what to expect may help you to get the best from your care.

This booklet is for people who are unfamiliar with community healthcare services. It includes tips on how to get the best from these services and is a general guide on what is available to you and what you can expect.

This booklet also contains a glossary of words in English and te reo Māori.

It is also available in an Easy Read version.

Download Using Healthcare Services in the Community (PDF 394kb)

Download Using Healthcare Services in the Community (Docx 610kb)


Easy Read


Download Using Healthcare Services in the Community - Easy read - (PDF 1.5mb)

Download Using Healthcare Services in the Community - Easy read - (Docx 14.9mb)


Leaflets

These leaflets are two-page summaries of the information contained in the larger booklet 'Using Healthcare Services in the Community'.

Community healthcare and general practices

This leaflet has information about what community healthcare services are. It has additional information about doctors and nurses working in general practices.
Download Community healthcare and general practices (PDF 253kb)

Download Community healthcare and general practices (Docx 81kb)



Consultations and appointments

This leaflet has information about how to prepare for consultations and appointments. It also has information on what to expect during a consultation and what might happen after the consultation.
Download Consultations and appointments (PDF 253kb)

Download Consultations and appointments (Docx 82kb)



Pharmacy

This leaflet has information about the types of pharmacies and the services they provide.
Download Pharmacy (PDF 254kb)

Download Pharmacy (Docx 82kb)



Home and Community support and mental health and addiction services

This leaflet has information about what services they can provide. It has information about disability supports, district nursing and palliative care as well as who to contact if you have concerns about your or somebody else's mental health.
Download Home and community support and mental health and addiction services (PDF 254kb)

Download Home and community support and mental health and addiction services (Docx 81kb)


What to do if you are anxious, experience long wait times, or are concerned about a service

This leaflet has information about what to do and who to contact if you are feeling anxious or distressed or if you are concerned about the service you are receiving.
Download What to do if you are anxious, experience long wait times, or are concerned about a service (PDF 251kb)

Download What to do if you are anxious, experience long wait times, or are concerned about a service (Docx 81kb)



NZSL videos

Using Healthcare services in the Community

Using Healthcare services in the Community - glossary

Using Healthcare services in the Community - You have rights