HDC’s approach during Alert Level 1

The Code of Health and Disability Services Consumers’ Rights continues to apply to health and disability services.

At alert level 1, health and disability services continue to be focused on providing safe services.

HDC will address complaints in a flexible and proportionate manner, ensuring public health and safety risks are responded to while being mindful of the pressures on some providers flowing from the Covid-19 pandemic.

If you are responding to a complaint, please note that HDC has transitioned to a fully electronic process. We would appreciate if you could continue to send all correspondence via email to

Contacting us to lodge a new complaint

If you wish to make a complaint please use this link:

If you are unable to make a complaint on our website, you can send documents to PO Box 1791, Auckland 1140 or email documents to

You can also contact us on our enquiries line 0800 11 22 33 between the hours of 8.30am and 4.30pm, or the independent nationwide Advocacy Service on 0800 555 050. Further information and live chat is available on the Advocacy Service’s website 

Reviewed 24 November 2020