New Zealand moved to Alert Level 4 in the response to COVID-19 at 11:59PM on 25 March 2020.

If you have concerns about any COVID-19 symptoms you or others are experiencing – please contact Healthline (for free) on 0800 358 5453, or your doctor.

If you have questions about the COVID-19 pandemic, or how to care for yourself and others, see the Government’s dedicated website: or the Ministry of Health website

The Mental Health Foundation’s website on mental health and wellbeing during COVID-19 also a helpful resource.

HDC’s approach during Alert Level 4

The Code of Health and Disability Services Consumers’ Rights continues to apply to health and disability services.

In this pandemic and response to it, health and disability services are focused on providing safe services. 

This is a time of great concern for consumers and providers.  HDC will address complaints in a flexible and proportionate manner, ensuring public health and safety risks are responded to while being mindful of the pressures on providers during the COVID-19 pandemic emergency.

Contacting us to lodge a new complaint

At the present time we ask that you contact us via our website in the first instance.  If you wish to make a complaint please use this link:

Lodging documents electronically will enable us to continue to process matters, as we will not be accessing physical mail while New Zealand is at Alert Level 4.  Documents can be lodged when making your complaint on our website, or by emailing

If you are unable to lodge a complaint on this website you can contact us on our enquiries line 0800 11 22 33 between the hours of 10am and 3pm, or the independent nationwide Advocacy Service on 0800 55 050.  Further information and live chat is available on the Advocacy Service’s website

Existing complaints

HDC staff are working remotely.  HDC services will be affected through the Alert Level 4 period. 

Existing complaints will very likely be delayed.  We ask for your understanding through this period.


Reviewed 26 March 2020

This message will be regularly reviewed.