HDC’s approach during Alert Level 2

The Code of Health and Disability Services Consumers’ Rights continues to apply to health and disability services.

In this pandemic and response to it, health and disability services are focused on providing safe services.

HDC will address complaints in a flexible and proportionate manner, ensuring public health and safety risks are responded to while being mindful of the pressures on some providers during the Covid-19 pandemic emergency.

If you are responding to a complaint, please note that HDC has transitioned to a fully electronic process. We would appreciate if you could continue to send all correspondence via email to

Contacting us to lodge a new complaint

At the present time we ask that you contact us via our website in the first instance. If you wish to make a complaint please use this link:

If you are unable to make a complaint on our website, you can send documents to PO Box 1791, Auckland 1140 or email documents to

You can also contact us on our enquiries line 0800 11 22 33 between the hours of 8.30am and 4.30pm, or the independent nationwide Advocacy Service on 0800 555 050. Further information and live chat is available on the Advocacy Service’s website 

Existing complaints

Due to government recommendations for safe distancing in the workplace, some HDC staff will be working remotely. HDC services will continue to be affected through the Alert Level 2 period.

Reviewed 14 May 2020

This message will be regularly reviewed.