Complaints Management Guide for Disability Service Staff

Complaints, compliments or feedback about the services you provide are an opportunity to learn and to improve the quality of your service. The Health and Disability Commissioner (HDC) has created this guide to help you evaluate and improve your knowledge of your organisation’s complaints management system, and assist you to respond appropriately to complaints.

Complaints Management Guide for Disability Service Staff (PDF 150kb)

Complaints Management Guide for Disability Service Staff (Docx 56kb)