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Latest Publications

Complaints Management Guide for Disability Service Managers
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Complaints Management Guide for Disability Service Staff
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Latest Decisions

Prescription of medication to patient with an allergy.
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Midwife’s failure to identify and respond to developing pre-eclampsia.
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Commissioner's Articles

Delayed Diagnosis of Cancer in Primary Care: What do our Complaints tell us?
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Of Culture, Leadership, and Quality
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Vision
Consumers at the centre of services 



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