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Make a complaint to HDC

If you’re unhappy about a health or disability service you or someone else has received, you have the right to complain to HDC. Before making a complaint, you may wish to talk to the person or organisation you’re unhappy with. This is often the quickest and easiest way to address your concerns.

HDC works hard to resolve complaints in a fair, timely, and effective way. Unfortunately, owing to the huge increase in complaints over the last three years, our response and complaints management may be delayed.

Our team treats all complainants with fairness and respect. We acknowledge that you may be feeling distressed or angry, but abuse towards our staff is not acceptable and will not be tolerated.

We may issue a warning, report a matter to the Police, or modify or restrict access to our services if our staff are abused.

Before you start

Our team may discuss your complaint and clinical records with the person and/or organisation you are complaining about, including their employer. This may include forwarding them a copy of your complaint and the clinical records to enable them to respond to our questions about your complaint.

Need help?

You can get help from an advocate to resolve your complaint directly with the person or organisation you are unhappy with, or they can help you make a complaint to HDC. Call 0800 555 050. This service is free of charge.

Online complaint forms

You can fill in an online form in any language and we will have it translated. If you have documents/photos to support this complaint, please have them ready to upload.

Complain about care you received Complain on behalf of someone else

Accessible formats

Downloadable complaint forms

Printable PDFs
If you prefer to print a form, PDFs are available here. 

Frequently asked questions

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