Our team treats complainants with fairness and respect.
We acknowledge that you may be feeling distressed or angry in making a complaint, but we take a zero-tolerance approach to any abuse towards our staff.
Staff safety and wellbeing are paramount to HDC. Offensive, threatening or abusive communications will not be tolerated and will be responded to accordingly. This may include issuing a warning, reporting a matter of concern to the Police, or modifying or restricting access to our services.