No need to disclose personal information
You may browse and access information contained within this website without providing personal information. However, some information about your visit is retrieved automatically, such as:
- The search terms you used
- The pages you accessed on the website and the links you clicked on
- The date and time you visited the website
- The referring website, if any, through which you clicked through to this website
- Your operating system (eg, Windows, Mac OS)
- The type of web browser you use (eg, Google Chrome, Mozilla Firefox)
- Other incidental matters such as screen resolution, the release of your installed Flash version, and the language setting of your browser
No effort is made to identify individual visitors.
As part of HDC’s commitment to people, including HDC staff, all telephone calls answered on and/or transferred to its enquiry line are recorded. HDC may also record other outgoing or incoming calls.
HDC records calls:
- For quality assurance
- To protect the health and safety of HDC staff and/or other persons.
Audio recordings of telephone calls are stored securely for 25 days and are deleted after this period unless the recording is required for the purposes outlined above, or to meet other legislative or regulatory requirements.
Use of non-identifiable information
The statistical information referred to above will be viewable by website administrators and certain other HDC staff. It may also be shared with other government agencies.
Your personal information
If you contact us (including filing a complaint, completing surveys, providing email feedback, or ordering material), we will collect personal information about you, including:
- Contact details
- Demographic details
- Health information
- Any other information you choose to provide to us
We collect your personal information to carry out our purpose and functions of promoting and protecting consumer rights and facilitating complaint resolution. We will use and disclose your personal information only where it is necessary to carry out the functions for which we have collected it, or if required by law.
We may share your personal information with:
- The healthcare or disability services provider you are complaining about, to enable them to respond to our questions about your complaint
- Advocacy services, to enable them to assist with complaint resolution
- Other health or government organisations to assist with complaint resolution
- Law enforcement agencies to maintain the law or to prevent or lessen a serious threat
We will collect, use, and disclose your personal information in accordance with the Privacy Act 2020, the Health Information Privacy Code 2020, and this Privacy statement.
To view any personal information held by us, or if you have any concerns about personal information that we hold and you wish to request its correction, please contact: