You have the right to complain if you are not happy with a health or disability service you have received.
What does this mean?
- You can complain if you are not happy with the care and support you receive.
- People should listen to your concerns, worries or complaints.
- People should tell you what they will do about your complaint, and by when.
- If they do not help you with your complaint, there are other people you can contact.
Why should you make a complaint?
If you make a complaint about health or disability services:
- People should tell you what they did and why, and they may say sorry if they were wrong.
- Things can be changed so that the wrong things that happened to you will not happen to others.
- It will help people who support you to learn and do a better job.
Will you be in trouble if you make a complaint?
- You will not be in trouble if you make a complaint because it is your right to make a complaint.
- You should not be treated differently if you make a complaint.
- If someone treats you differently or tells you off for making a complaint, you can ring 0800 555 050 and an advocate will help you.
There are different ways to solve a problem if you are unhappy with health or disability services. Some ways are: