HDC has a unique lens on the health and disability system. Our complaints data is grounded in people’s experience, and can reflect the issues people using services care most about.

We monitor trends that appear across complaints to target areas of concern within the sector. We regularly liaise with other agencies who have a responsibility for quality and safety agencies to share information, insights, identify trends and work together to effect change.

HDC also ensures that the learnings from complaints are communicated to the sector and the general public by publishing reports both on individual complaints and on trends that emerge across complaints.

2022

Complaints to HDC involving Te Whatu Ora districts July-December 2022

Complaints to HDC involving Te Whatu Ora January-June 2022

2021

Complaints to HDC involving DHBs July-December 2021
Complaints to HDC involving DHBs January-June 2021

2020

Complaints to HDC involving DHBs July-December 2020
Complaints to HDC involving DHBs January-June 2020

2019

Health and disability research with adult participants who are unable to provide informed consent
Complaints to HDC involving DHBs July-December 2019
Complaints to HDC involving DHBs January-June 2019

2018

Complaints to HDC involving DHBs June 2017-June 2018
Complaints to HDC involving DHBs July - December 2018
Complaints to HDC involving DHBs January-June 2018

2017

Complaints to HDC involving DHBs June 2016-June 2017
Complaints to HDC involving DHBs July-Dec 2017
Complaints to HDC involving DHBs Jan-June 2017

2016

Medication Errors - Complaints closed by the Health and Disability Commissioner 2009–2016
Complaints to HDC involving DHBs Jul 2015-Jun 2016
Complaints to HDC involving DHBs Jul-Dec 2016
Complaints to HDC involving DHBs Jan-Jun 2016

2015

Complaints to HDC involving DHBs Jul 2014-Jun 2015
Complaints to HDC involving DHBs Jul-Dec 2015
Complaints to HDC involving DHBs Jan-Jun 2015
Complaints to Health and Disability Commissioner involving Doctors 2009-2015

Pre-2015

Residential Aged Care - Complaints to the Health and Disability Commissioner: 2010–2014
Delayed Diagnosis of Cancer in Primary Care. Complaints to the Health and Disability Commissioner 2004–2013
Complaints to HDC involving DHBs Jul 2013 to Jun 2014
Complaints to HDC involving DHBs Jul-Dec 2014
Complaints to HDC involving DHBs Jul-Dec 2012
Complaints to HDC involving DHBs Jan-Jun 2012