Disability related resources

HDC publishes resources for disabled people, families/whānau of disabled people, and health and disability services providers. Sometimes HDC works with other organisations to develop resources. If you have any suggestions for resources that could be developed, please let the Disability Services Team know.

The resources that the Health and Disability Commissioner has developed include:

What happens after you make a complaint to the Health and Disability Commissioner?

This Easy Read booklet looks at what happens after you make a complaint to HDC. It tells you what HDC will do once it has your complaint.What happens after you make a complaint to the Health and Disability Commissioner? 

Are you committed to the Convention?

This resource has useful tips for disability service providers to help them implement the United Nations Convention on the Rights of People with Disabilities. Are you Committed to the Convention? 

Complaints Management Guide for Disability Service Staff

This guide helps disability service staff learn more about their organisation’s complaint management system and what to do if someone complains to their organisation. 
Complaints Management Guide for Disability Service Staff

Complaints Management Guide for Disability Service Managers

This guide helps disability service managers to look at and review their service’s complaints management system.
Complaints Management Guide for Disability Service Managers

Making communication easy — Useful tips to make it easy to communicate effectively with people with impairments

This looks at stereotypes that can affect how people understand disability. It also looks at what language to use when talking to people with impairments, or about people with impairments.
Making communication easy - Useful tips to make it easy to communicate effectively with people with impairments

Making it easy to put the Code into Action: A practical guide to the Code for aged care and disability support workers

This is a guide that gives disability and aged care workers practical tips on how to put the Code of Health and Disability Services Consumers’ Rights into practice.
Making it easy to put the Code into Action - A practical guide to the Code for aged care and disability support workers

Personal Space: Support workers in your home

This booklet helps you to figure out when it is best to talk to your support worker about personal space in your home.
Personal Space: Support workers in your home

Sorting Things Out: Preventing or resolving problems, and making complaints

Sometimes you and your support worker may have different ideas about things. This resource looks at how you can sort out problems with your support worker.
Sorting Things Out: Preventing or resolving problems, and making complaints

Starting Off Right: Setting up a good relationship with your support workers

It is important to be able to talk with your support worker about what works best for you. This resource looks at ways you can have a good relationship with your support worker.
Starting Off Right: Setting up a good relationship with your support workers 

The Code and Making a Complaint: HDC and People First video

This video has People First members in it. It looks at your rights and what you can do if you are not happy with health or disability services.
The Code and Making a Complaint - HDC and People First Video