The Code and your rights

In New Zealand, when you use a health or disability service you have rights. The rights are called the Code of Health and Disability Services Consumers' Rights or the Code.

You have:

  1. The right to be treated with respect.

  2. The right to be treated fairly.

  3. The right to dignity and independence.

  4. The right to have good care and support that fits your needs.

  5. The right to be told things in a way that you understand.

  6. The right to be told everything you need to know about your care and support.

  7. The right to make choices about your care and support.

  8. The right to have support.

  9. The right to decide if you want to be part of training, teaching or research.

  10. The right to make a complaint.

In 2015, HDC and People First New Zealand — Ngā Tāngata Tuatahi made a video about the Code, and what you can do if you are not happy with the services and support you receive. The video has People First — Ngā Tāngata Tuatahi members in it. You can watch the video here.

Posters

Download a poster about your rights when you receive a health or disability service - Easy Read (PDF 1.5mb)

Download a poster about your rights when you receive a health or disability service - English/Te Reo/NZSL (PDF kb)

Booklet

Click here to download a booklet about your rights when you receive a health or disability service - Easy Read.

If you're not happy with the services and support you receive, you can:

  • Talk to the person you are not happy with.

  • Ask your family member or friend to help you make a complaint.

  • Call 0800 555 050 and ask for a health and disability advocate or email advocacy@advocacy.org.nz.

  • Call 0800 11 22 33 to make a complaint with the Health and Disability Commissioner.

Last reviewed January 2023