In New Zealand, when you use a health or disability service you have rights. The rights are called the Code of Health and Disability Services Consumers' Rights or the Code.
You have:
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The right to be treated with respect.
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The right to be treated fairly.
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The right to dignity and independence.
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The right to have good care and support that fits your needs.
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The right to be told things in a way that you understand.
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The right to be told everything you need to know about your care and support.
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The right to make choices about your care and support.
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The right to have support.
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The right to decide if you want to be part of training, teaching or research.
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The right to make a complaint.
In 2015, HDC and People First New Zealand — Ngā Tāngata Tuatahi made a video about the Code, and what you can do if you are not happy with the services and support you receive. The video has People First — Ngā Tāngata Tuatahi members in it. You can watch the video here.
Posters
Download a poster about your rights when you receive a health or disability service - Easy Read (PDF 1.5mb)
Download a poster about your rights when you receive a health or disability service - English/Te Reo/NZSL (PDF kb)
Booklet
If you're not happy with the services and support you receive, you can:
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Talk to the person you are not happy with.
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Ask your family member or friend to help you make a complaint.
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Call 0800 555 050 and ask for a health and disability advocate or email advocacy@advocacy.org.nz.
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Call 0800 11 22 33 to make a complaint with the Health and Disability Commissioner.