HDC is refreshing its advocacy guidelines. These were last updated in 2005. So, it is time!
We would appreciate it if you took some time to have a look at what we have so far and give comment
See below for links to the proposed Guidelines content and survey to provide feedback
About the Advocacy Service
The HDC Act 1994 enables the establishment of a nationwide free advocacy service, the Nationwide Health and Disability Advocacy Service.
This service is mandated under the Act, to promote the Code of Health and Disability Services Consumers’ Rights 1996, (the Code of Rights) and to support consumers (and whānau) to resolve concerns directly with a health or disability service. The service operates independently of HDC. See link to the Act below.
Advocates use an empowerment strengths-based advocacy model, to support whānau and to work alongside consumers. Advocates do not determine if there is a breach under the Code of Rights. Serious or unresolved complaints are referred to the office of Health and Disability Commissioner (HDC).
Purpose of these Guidelines
The Advocacy Guidelines determines what the Advocacy Service will do and how advocates will engage with consumers and providers. They set out broad content areas that advocacy services are expected to deliver on.
Key Points:
· HDC is updating the Advocacy Guidelines.
· The Guidelines are issued by the Commissioner and guide expectations about the delivery of the Nationwide Health and Disability Advocacy Service.
· By applying a broad approach, it is expected the Guidelines will maintain its relevance over time with Aotearoa-New Zealand health and disability system.
Links
- Guidelines draft content
- Survey (feedback on draft content, open until 30 June 2026)
- HDC Act 1994, part 3, section 30 – Functions of Advocates