Making complaints

Our online tool will put you in touch with the right people when making a complaint.

National Freephone: 0800 11 22 33

Available Monday to Friday, 8am-6pm

Postal address:

PO Box 1791, Auckland 1140

General enquiries email:

Fax: 09 373 1061

Deaf, hard of hearing, speech-impaired or deafblind

The NZ Relay Service is available for people who are Deaf, hard of hearing, speech-impaired or deafblind and want to connect over the phone.

  1. Go to New Zealand Relay Service.
  2. Select the service best suited to your needs – Text Relay, Caption Relay, Speech to Speech services, TTY service or NZSL Interpreted services.
  3. Provide our contact number to the NZ Relay assistant – 09 373 1060
  4. You will be connected to the Health & Disability Commissioner's Office

Office locations

Please note that visits are by appointment only.

Auckland Office
Level 10,
Tower Centre,
45 Queen St,
Auckland 1010,
New Zealand.

Wellington Office
Level 11,
TechnologyOne House,
86 Victoria Street,
Wellington 6011,
New Zealand.


Media Enquiries

(media use only)
Phone: 0274 326 709

Website Feedback


Our team treats complainants with fairness and respect.

We acknowledge that you may be feeling distressed or angry in making a complaint, but we take a zero-tolerance approach to any abuse towards our staff.

Staff safety and wellbeing are paramount to HDC. Offensive, threatening or abusive communications will not be tolerated and will be responded to accordingly. This may include issuing a warning, reporting a matter of concern to the Police, or modifying or restricting access to our services.