Our online tool will put you in touch with the right people when making a complaint.
National Freephone: 0800 11 22 33Available Monday to Friday, 8am-6pm
Postal address:PO Box 1791, Auckland 1140
General enquiries email:
Fax: 09 373 1061
Deaf, hard of hearing, speech-impaired or deafblind
The NZ Relay Service is available for people who are Deaf, hard of hearing, speech-impaired or deafblind and want to connect over the phone.
- Go to New Zealand Relay Service.
- Select the service best suited to your needs – Text Relay, Caption Relay, Speech to Speech services, TTY service or NZSL Interpreted services.
- Provide our contact number to the NZ Relay assistant – 09 373 1060
- You will be connected to the Health & Disability Commissioner's Office
Please note that visits are by appointment only.
Auckland OfficeLevel 10,
45 Queen St,
Wellington OfficeLevel 11,
86 Victoria Street,
Media Enquiries(media use only)
Phone: 0274 326 709
Our team treats complainants with fairness and respect.
We acknowledge that you may be feeling distressed or angry in making a complaint, but we take a zero-tolerance approach to any abuse towards our staff.
Staff safety and wellbeing are paramount to HDC. Offensive, threatening or abusive communications will not be tolerated and will be responded to accordingly. This may include issuing a warning, reporting a matter of concern to the Police, or modifying or restricting access to our services.