Confirmation * I confirm I have read and understand the information from the previous page prior to submitting a request for a Closed File Review. Criteria Our CriteriaOur review process is governed by limited criteria. Please complete the text boxes below, with how your concerns align with the relevant criteria. Case Number: * (Format is: CAS-12345-A1B2C3) Name of Complainant: * Name of Consumer: * Contact Email Address: * Please note Please note: For the purpose of requesting a review, you only need to complete one of the sections below. If a criterion is not relevant to your request, please indicate "Not applicable". New Information Please outline below any new information that was not available at the time of the original decision? (Max: 2,000 Character limit) New Issues Please outline below any issues you consider were not previously considered? (note: that HDC may refer these matters through our Triage Process (Max: 2,000 Character limit) Factual Accuracy Please outline below what particular fact or facts were not properly considered in the original decision? (Max: 2,000 Character limit) Process Concerns Please outline below how you consider HDC did not follow process? (Max: 2,000 Character limit) Other relevant information? (Max: 500 Character limit) Please note2 Please note: once you click submit your request will go to the correct team who will respond within 10 working days.
