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Make a complaint

Make a complaint about the care you or someone else received

Make a complaint

Before you start

We recommend you speak directly to your provider, as this is often the quickest and easiest way to resolve your complaint.

More information can be found on the webpage ‘How to raise your concerns directly’. It is also important to know what you can complain to HDC about. This information can be found here.

Need help? You can get help from an advocate to resolve your complaint directly with the person or organisation you are unhappy with, or they can help you make a complaint to HDC. Call 0800 555 050. This service is free of charge.

If your complaint is on behalf of someone else, you may need their consent for the complaint to progress or the legal right to act on their behalf.

You can fill in this form in any language and we will have it translated.

If you have documents/photos to support this complaint, please attach them.

Our team may discuss your complaint and clinical records with the person and/or organisation you are complaining about, including their employer. This may include forwarding them a copy of your complaint and the clinical records to enable them to respond to our questions about your complaint. More information can be found on the complaints process here.

Our team treats all complainants with fairness and respect. We acknowledge that you may be feeling distressed or angry, but abuse of HDC staff is not acceptable and will not be tolerated. We may issue a warning, report a matter to the Police, or modify or restrict access to our services if our staff are abused.

You will need...

Your information

  • Your contact details
  • Your NHI or the NHI of the person whom the complaint is about.

The National Health Index (NHI) number is a unique identifier given to every person who uses health and disability services in New Zealand

Provider details

  • Provider or organisation full name
  • Provider's contact details

Incident details

  • Summary of the incident
  • date(s) of the incident?
  • Have you tried to resolve the complaint yourself?
  • If yes – the provider response

Supporting documents

  • Original complaint letter to the provider
  • Provider’s response
  • Referrals, photos, emails
  • Third party consent/legal representative information

Note HDC can’t:

  • Make people pay you any money
  • Have a person ‘struck off’
  • Change what is written in your medical notes
  • Provide a second opinion on your diagnosis
  • Get you an appointment.

If you would like to preview the forms before starting, please click here.

Form preview

 

Ensure you have read all the information above

Please note — if the form is not completed it cannot be saved.

What happens after you lodge a complaint... this information can be found here.

 

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