Complaint Form

HDC and the Use of Artificial Intelligence (AI)

We encourage you to tell us about your experience in your own words. While AI tools can help organise information or draft text, they can also produce inaccurate, incomplete, or misleading content, particularly in relation to healthcare, legal rights, or HDC's role and powers.

For example, HDC cannot grant/compel compensation, instruct providers to escalate care or give you an appointment.

AI-generated conclusions are not evidence of a breach of the Code and may be based on incorrect assumptions or limited information. HDC assesses complaints using the full clinical record, provider responses, relevant standards, and all available evidence.

Complaints that rely heavily on AI-generated content, rather than your personal experience and concerns, may be more difficult to assess and may require us to seek further information before deciding whether to progress the complaint. Where a complaint appears to be substantially AI-generated and does not clearly reflect your own account, we may be unable to adequately assess the concerns raised and request that you resubmit it in your own words.

If you need help or have accessibility or support needs, assistance is available through the Nationwide Health and Disability Advocacy Service.