Independent Evaluation of the HDC’s Electronic Real-time Feedback System

The Mental Health Commissioner of the Health and Disability Commission (HDC) has worked with a third party provider, CBG Health Research Limited (CBG), to develop and implement an electronic, real-time system to capture feedback from people interacting with mental health and addiction services (the RTF system). The aim is to develop a system that will ensure that the voices of consumers, family/whānau are heard and contribute to quality improvement.