Our purpose is to promote and protect the rights of consumers, as set out in the Code of Health and Disability Services Consumers' Rights.
The Code of Rights establishes the rights of consumers, and the obligations and duties of providers to comply with the Code.
Making a complaint
If you have concerns about a health or disability service you have received, we may be able to help.
The Advocacy Service - a free and independent service
An independent advocate can answer questions and support or guide you to resolve your complaint.
View case notes and reports on the outcome of complaints investigated.
You'll find this page helpful if you have a disability and want to find resources or learn more about your rights.
Mental health & addictions
This section provides information for users of mental health and addiction services, and their family/whānau.
News & Resources
Order publications such as leaflets and posters, and download resources such as annual reports and submissions.
How to contact our Auckland and Wellington offices, including using the NZ Relay Service, and contact details for media enquiries.